Privacy policy

Last updated: April 19, 2026

Herlia Paper. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, email address
  • Order Information: billing details, purchase history
  • Customization Information: details you provide for personalized designs
  • Payment Information: processed securely by third-party providers (we do not store payment details)
  • Communications: messages, emails, or inquiries you send to us
  • Technical Data: IP address, browser type, device information, and usage data

2. How We Collect Information

We collect information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and similar technologies
  • From third-party providers such as Shopify and payment processors

3. How We Use Your Information

We use your information to:

  • Provide and deliver digital products and customization services
  • Process payments and complete transactions
  • Communicate with you regarding your order or inquiries
  • Improve our website and services
  • Send marketing communications (you may opt out at any time)
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service providers (e.g., Shopify, payment processors)
  • Analytics and marketing partners
  • Legal authorities, when required by law

We do not sell your personal information.

5. Shopify & Third-Party Services

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve its services.

Your information may be transferred and stored outside your country.

We may also use third-party tools (such as analytics or advertising platforms) that collect information about your interactions with our website.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our website
  • Analyze website traffic
  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings.

7. Data Retention & Security

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce policies

We take reasonable measures to protect your information, but no system is completely secure.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent or opt out of marketing

To exercise your rights, contact us at herliapaper@gmail.com.

10. International Data Transfers

Your information may be processed outside your country, including by our service providers.

We take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

12. Contact

Herlia Paper.
Dai Loc Commune, Da Nang, Vietnam
Email: 

support@herliapaper.com